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Who Do I Contact If I Have Questions?

Can I Return An Item?

Fill out the following cancellation form and send it to us by regular mail.

How Long Is The Delivery Time?

The delivery time is normally 1-2 working days. Orders registered before 2:00 PM are shipped the same day

What Payment Methods Do You Accept?

Sweden

We accept secure payments via Swish, credit and debit cards, invoice, and direct bank transfer through Svea. Payments are fast, familiar, and trusted by Swedish customers.

Denmark

Danish customers can pay easily with MobilePay, credit and debit cards, and direct bank transfer via Svea. A smooth and secure checkout experience is guaranteed.

Norway

We offer popular Norwegian payment methods including Vipps, credit and debit cards, invoice, and direct bank transfer through Svea for a safe and convenient checkout.

Finland

Customers in Finland can pay using online bank payments, credit and debit cards, invoice, and direct bank transfer via Svea – all secure and widely used payment options.

Germany

German customers can pay with PayPal, including PayPal balance, SOFORT / Klarna via PayPal, and credit or debit cards. Payments are processed securely through Stripe and PayPal Checkout.

Netherlands

Customers in the Netherlands can pay using iDEAL via PayPal, PayPal balance, and credit or debit cards through Stripe and PayPal Checkout.

Poland

In Poland, we accept PayPal, BLIK via PayPal, and credit or debit cards. Payments are fast, secure, and widely trusted.

France

French customers can pay with PayPal, credit and debit cards, and other PayPal-supported local payment options, all processed securely via Stripe and PayPal Checkout.

Turkey

Customers in Turkey can pay using credit and debit cards and secure international card payments via Stripe. Where available, PayPal-supported card payments may also be used. All transactions are encrypted and processed securely.

Portugal

Customers in Portugal can pay using PayPal, credit and debit cards, and supported PayPal local payment methods for a simple and secure checkout.

Iceland

We accept PayPal and credit or debit cards for customers in Iceland, ensuring safe and reliable payments via Stripe and PayPal.

Belgiu

We support PayPal, Bancontact via PayPal, and credit and debit cards for Belgian customers, offering a smooth and secure payment experience.

Switzerland

Swiss customers can pay with PayPal, credit and debit cards, and other locally supported PayPal payment options via Stripe and PayPal.

Austria

In Austria, we accept PayPal, credit and debit cards, and online bank payments (SOFORT via PayPal). All payments are encrypted and handled securely.

Croatia

Customers in Croatia can pay using PayPal, credit and debit cards, and other locally supported PayPal payment options. All payments are processed securely via Stripe and PayPal Checkout.

Slovenia

Customers in Slovenia can pay using PayPal, credit and debit cards, and other PayPal-supported local payment options. All payments are processed securely through Stripe and PayPal Checkout.

How Long Do The Tests Shelf Life?

Normally, the shelf life is 1.5-2 years for most of our tests.

How Is The Product Shipped?

The product is sent directly to your home in the mailbox, to a parcel locker or to the nearest service point for pick-up. The package is discreet, no logos or sender information is provided that could reveal its contents. You choose your own shipping option at checkout.

How Long Should I Wait Before I Test Myself?

For most of our tests, you can perform the test immediately. For most tests for sexually transmitted diseases (STDs), you should wait about 10-12 days from the suspected infection.

Why Didn't I Receive My Order?

The most common reason for non-delivery is that the adress is not registered correctly. Contact our support if you need to change the delivery address.

Should Your Tests Be Used To Make A Diagnosis?

No. Our tests are not used to make a diagnosis, they are used to give an indication. It is always a doctor who makes a diagnosis, this is often done after various tests and clinical examinations.

Is my order anonymous?

Yes. We do not share any personal information, regardless of which test you order. All products are shipped in discreet packaging without sender logos, webshop names, or any identifying markings.

We take your privacy very seriously and comply with all applicable laws and EU regulations. For this reason, we have a dedicated Privacy Policy in place. In addition, our website is protected by SSL encryption to ensure a secure connection. You can shop with confidence.

My test does not show a control line (C). What should I do?

If the test does not show a line in the control area, this may be caused by air bubbles forming in the sample well (S), which can prevent the sample liquid from migrating properly through the membrane. Gently tap the side of the test cassette to remove any air bubbles. In some cases, adding an extra drop of sample solution may be necessary.

Can I cancel my order before it has been shipped?

Yes. If the order has not yet been dispatched, we may be able to stop it. As this involves additional handling, a small fee is charged to cover these costs. Please refer to our Terms of Purchase for more information.

Do I need to send the test to a laboratory to get the result?

No. We provide rapid tests where results can usually be read within approximately 10 minutes.