Returns
Returns
If you regret a purchase and want to return one or more items, you must send them back to us no later than 14 days after you received your order. This is in accordance with the Act on Distance Contracts and Contracts Outside Business Premises.
How to make a return:
1. Print the following cancellation form
2. Fill out the cancellation form carefully, stating the reason for the return
3. Put the product & cancellation form in a package
4. Send the package to us (you pay the postage)
We will credit your invoice / refund you via SVEA as soon as we have received and checked the return. This is usually done within five days from the date we have received your returned product.
Note
Note – if you do not have a printer for the cancellation form, you can write down the same information by hand on a piece of paper and send it in the package.
Return address:
Logistikcenter Simrishamn AB
Fabriksgatan 7
27236 Simrishamn
Sweden
NOTE - SELECT DELIVERY TO MAILBOX (Not to be sent as REGISTERED LETTER)
How do I find my order number?
You can find your order number in your order confirmation that we sent you via email when you placed your order.
Does an unclaimed package count as a return?
No, it does not count as a return! If your package is sent back to us from a delivery point (for example, from a post office or a convenience store), due to you not having collected it, it does not count as a return. For packages that are returned to us due to not being requested or collected from Postnord or Schenker, we will charge you 200 SEK for our costs for shipping, return shipping, administration and handling. If the value of the goods is lower than 200 SEK, we will instead charge the full amount for the uncollected package.
Complaints
You can complain about a product if you can prove that the product was already broken when you received the product, for example by photographing the product and sending the photo together with a description of the defect to us. We are only responsible for the defect if it is original, that is, that the defect was already in the product when you received it. If the product is broken, we will send you a new product, free of charge.
Personal data :
At the same time as you order products from us, you agree that we may store and use the information that you have provided about yourself so that we can fulfill our commitments and provide the high level of service that you as a customer can expect. We need the information, among other things, to be able to deliver the products to you, to possibly get in touch with you and to send you information about our products or offers via email and SMS. You can contact us at any time to request part of the personal data that we have registered about you. You can also contact us if you want us to help you delete your personal data.
